Every operations engagement starts with a paid assessment that produces a fixed-price proposal. Implementation is scoped, not estimated. Managed operations is a flat monthly retainer.
Three stages, each priced on its own. For complete systems, the assessment is where the implementation number comes from. Single-workflow projects are quoted after a free scoping call.
We map how work actually moves through your business: every document type, handoff, system, and every place a person is doing what software should.
Built in stages around the tools you already use, tested against real incoming work before it touches a customer, and kept in review mode — everything routes to you — until you say go.
Customers change formats. Rules change. Exceptions arrive. We keep the system running and extend it as the business changes.
Implementation price is set by complexity: how many systems are involved, how many document formats arrive, how much testing is needed, and what has to work before go-live. Change orders are written and priced separately; the scope at the end of the assessment is the contract. Operations systems terms
For businesses that mainly need people: calls, scheduling, inbox, CRM, follow-up, and the admin that needs judgment. One dedicated, trained assistant working your hours, managed by us. Light automation is included from Standard up.
A few hours each week for the follow-up and scheduling that keeps slipping.
Coverage for the hours that matter most — a morning block, end-of-day follow-up, or a few hours of admin every weekday.
Half-time coverage across business hours, with the repetitive steps automated around the assistant.
Near full-time coverage for businesses where the front office is a full role.
All support plans are month-to-month with 30 days' written notice. Hours are per calendar month and don't roll over. Optional 24/7 call coverage is available as an add-on. Support hours are the human side; anything beyond light automation is scoped through Emperor Operations. Front-Office support terms
Every workflow reports to one monitor. A new failure alerts us immediately; repeats are counted and summarized daily. Nothing fails silently.
Uncertain reads, unknown senders, missing fields — anything the system isn't sure about goes to a person, who resolves it and feeds the fix back into the system.
Workflow hosting, AI usage, and cloud API costs are included up to a stated monthly cap, so there's no second invoice.
When a report doesn't go out, you know who answers. Minor changes are included; larger ones are scoped under the Extended tier or as a change order.
The price you're quoted is the price you pay — set from the assessment, not from hours. The scope is written down before anything is built, and changes are priced separately, in writing. We own and operate the system, and your data is always yours. If you ever want to run it without us, a buy-out option is written into your agreement.
How many systems are involved, how many document formats arrive, what has to be calculated or generated, and what must be working before go-live. A single document type into records and a board is near the floor; a complete system with reporting and billing is not.
We own and operate the system, and your retainer covers its use. Your data, documents, and accounts are always yours. If you want to run the system without us, a buy-out option is written into your agreement.
Every change order is written and priced separately before it's built. The scope from the assessment is the contract; we don't reopen it to sell you more.
For single-workflow projects, yes: we quote after a free scoping call. Complete systems start with the assessment, and its fee is credited in full toward implementation when you proceed.
Yes, with 60 days' notice. The retainer covers running the system as well as monitoring and support, so the automation stops when the retainer ends unless you buy the system out. Either way, your data and records stay with you.
Bring the documents your customers send you and the spreadsheet holding it together. We'll map where work stalls, rank what to automate, and put a fixed price on it.
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